Order fulfillment is the process of a third-party logistics service provider company. This process includes storing your products, packing customers’ orders, and shipping goods to the customers. The order fulfillment process that takes place in distribution centers involves inventory management, supply chain management, order processing, quality control. The order fulfillment services also provide support for customers that need to report problems or make product exchanges or returns.
The process of order fulfillment starts with an order, placed by the customer and ends when they receive it. Moreover, if the customer wants to return the product, order fulfillment manages the returns also. To make order fulfillment more efficient, logistics service providers use fulfillment service. Using order fulfillment service, third-party logistics companies can automate inventory management, generate a picking list, can pick items, and pack them, dispatch the orders and track them online. It also includes processing shipping documents, including packing slips and shipping labels to avoid delivery errors and provide express delivery.
The fulfillment service providers perform every step from receiving the order to handing it to the customer. These service providers generally deal with your warehousing process, picking and packing the product, shipping it, and sending out confirmation emails. When your sales start to pick up, it requires investing more in storage space, and also additional equipment and workers are required. A 3PL order fulfillment service provider helps you with that by managing warehouse space and by distributing work among employees according to the need. Another thing they can do for your business is that they can lower your shipping costs through bulk shipping and by selecting efficient routes.
Order fulfillment is the part of your eCommerce operation that delivers your products to customers. The eCommerce order fulfillment service provider consists of several functions. But the three important functions that benefit your business the most are:-
1. Inventory Management
Inventory management is important to maintain the health of your business operations. These service providers track real-time inventory data to ensure that customers can’t order products that are out of stock or unavailable for purchase. Notifications from these types of purchases can boost customers’ satisfaction.
2. Cost-Effective Shipping
In this process, we prepare and ship the orders with automated and professional shipping documents. These documents include packing slips and shipping labels. The packing slip is a shipping document that includes a detailed list of the contents of the package. And with shipping labels, it is easier to manually track the orders which will ease further transportation process.
3. Accurate Delivery And Return
What if your customer receives an incomplete order? What if they feel the item they ordered doesn’t match the product description? Managing the reverse travel of your product back into the supply chain can help you avoid making the same mistake twice. With emails for shipping confirmations, tracking id and customized labels with the sender’s name & address on each package, a third-party logistics company makes the processes easy.
Several things a third-party logistics service provider does to ensure the order fulfillment process. They are as below:-
- Should ensure of gaining full control over inventory and warehouses
- Continue synchronizing orders with inventory level
- Ensuring accurate and fast delivery
- Providing cost-efficient shipment with the shipping documents
- Ensuring flexible worldwide shipping
- Proper delivery and return management
- Confirming shipping with real-time tracking data
An eCommerce order fulfillment is a process that includes receiving and processing goods for distributing them to the customers. Generally, the eCommerce order fulfillment process comprises the activities of receiving, processing, and shipping the orders. It starts with inventory and warehousing management in which the products are shipped directly from our warehouses as we receive an order. After receiving an order, the product is then picked from its desired location and packed with packing slips. In the next step, the product is shipped via the most cost-efficient route to save cost and time. Shipping confirmation emails are also provided by the logistics company to ensure the delivery process with the customers. And at the time of the return of the product, the order fulfillment provider keeps it straight, with a clean return process. By leaving control of the orders in the hands of the customers with the ability to edit or cancel them, you can enhance customer satisfaction. Moreover, the eCommerce order fulfillment process also includes software that enables you to automate and control your order fulfillment.
A negative order delivery experience will have an irreversible impact on your customer relationship. Having the best service or lowest shipping fee will no longer guarantee you a sale. Because almost every customer expects transparent and fast delivery of their eCommerce orders. While slow shipping speed leaves the customers frustrated. However, customer satisfaction is key to the success of your organization and increases sales. 3PL order fulfillment companies tend to increase your customers’ satisfaction level. With proper shipping confirmation, tracking numbers, real-time shipping cost, and customized labels on products, we provide a fast and smooth delivery experience to your customer. A perfect delivery always makes the customer happy and builds a long-term relationship with them.